Report content

1. What you can report

Three kinds of thing, and you do not have to work out which one yours is — describe it and we will sort it.

A photo or likeness of someone, used without their consent

A creator may put a picture into an overlay or onto their page. Under the Terms of Service a creator is responsible for everything that airs on their page, and those Terms forbid content that infringes rights you do not hold and content that impersonates a real person in a way likely to deceive. If a picture of you is being used and you did not agree to it — or you are authorised to act for the person in it — report it. We act on it under section 10 of those Terms.

This includes an image that has been edited or synthesised to look like a real person. It also includes an intimate image of an identifiable person, which is the most serious thing on this page; see section 5.

A copyrighted or trademarked work

Music, video, artwork, photography, a design, a logo, a brand name, a character. If you own it or are authorised to act for the owner, report it. Section 6 gives the elements a formal copyright notice needs; section 8 covers marks.

Abuse, and anything else against the rules

Harassment, threats, hate, sexual content, someone's private information, impersonation, scams — report these concerns. See also the acceptable-use rules in our Terms of Service, which apply to creators as well as to viewers.

2. What to send

Four things. A report missing one of them takes longer, because we have to write back and ask.

• Where it is. The address of the creator page, the overlay, or the stream, and the approximate date and time if the content only appears while a stream is running. If you have a receipt reference from a Yellcano page, quote it.
• What is wrong with it. One or two sentences. Which of the three kinds above it is, and what specifically should come down — a single image, a caption, a whole page.
• Your relationship to the content. Are you the person in the photograph, the owner of the work, someone authorised to act for either, or a bystander reporting something you saw? This decides which rules we apply, so say it plainly. If you are acting for someone else, say who and in what capacity.
• How to reach you. An email address we can reply to. A postal address and phone number as well if you are sending a formal copyright notice under section 6.

Do not attach the material itself unless we ask for it, and never attach an intimate image. A link and a description are enough for us to find it.

3. Where to send it

Use the contact form at yellcano.com/contact. That is the same route the Privacy Policy names, it reaches us directly, it is the right route for every kind of report on this page, and it needs no account.

Pick the category that fits — Report content or behaviour for a likeness, a copyright or trademark claim, or abuse; Privacy or my data for a data request; A security problem for a vulnerability; Legal for a demand, a subpoena or a preservation request — and put the kind of report at the front of the subject line. That is what routes it faster. A report sent to a creator instead of to us reaches the creator only; reports on this page go to the platform. A formal copyright notice may also be sent to the address published in the Copyright and Takedown Policy.

If it is one particular voice listing or one particular clip, report it from the item instead. Each of them carries a “Report” link that opens the form with Report a voice or clip already chosen and the item already identified. That saves you describing which one you mean and saves us finding it, which is the difference between an answer this week and an answer after we have written back to ask.

The form asks for an address only if you want a reply, so you can report something without leaving one. Nothing you send is shown back to you or to anybody else, and we delete what you send after 180 days.

4. What happens next

1. We aim to acknowledge it. We aim to reply to every report to confirm we have it. That reply is a person writing back, not an automated receipt.
2. We review it. We look at the content, at what you told us, and at the rules that apply. We may come back with one round of questions if something essential is missing.
3. We act, or we explain. Either the material comes down or is disabled, or we tell you why we are not removing it. Where the report concerns copyright, we also notify the person who put the content there.

How long it takes. We aim to answer a report within 30 days and usually much sooner — the same outside limit the Privacy Policy sets for a privacy request. A copyright notice is not on that clock. The law described in section 6 asks us to act expeditiously on an effective notice, and that is what we do: 30 days is the limit for answering you, not the time we take to act. We prioritise reports of intimate images and of material involving a minor over everything else.

Two limits worth knowing before you report. Removing something from Yellcano removes it from our side; a stream that has already aired may survive in recordings, clips and archives that we do not control and cannot delete. And an overlay already running in a creator's broadcasting software does not fetch a fresh copy until that source reloads, so a removal can take effect on our side before it is visible on a live stream.

What we tell the creator. Where we act on a report we will normally tell the creator what was reported and why. We do not pass your name or your contact details to them unless you ask us to, or unless valid legal process compels us. A formal copyright notice under section 6 is the one place this matters in practice: forwarding the notice in full is the ordinary way that process runs, because the person who posted the material cannot answer a claim without knowing who is making it. We ask you before we forward a notice, and we tell you what would go with it.

5. A photo of a person

If the image is of you, tell us that and point us at it. You do not need to prove ownership of a photograph you are merely in; you need to identify yourself in it well enough for us to find it, and to tell us you did not agree to it being used.

If you are acting for the person in the image — a parent, a guardian, a lawyer, an agent — say so and say in what capacity.

Material that sexualises a minor in any way is forbidden by section 6 of the Terms of Service. It is removed and reported to the relevant authorities, not merely removed.

6. A formal copyright notice

You can report a copyright problem in plain language and we will act on it. The full policy — including the repeat-infringer policy, our position on embeds, and the designated-agent details — is the Copyright and Takedown Policy. If you want to send a formal notice under United States copyright law — the notice-and-takedown process at 17 U.S.C. §512(c)(3) — it must contain all six of the following, or it is not effective:

1. Your signature, physical or electronic — typing your full name at the end of an email is enough for an electronic signature.
2. Identification of the copyrighted work you say has been infringed. If several works are covered by one notice, a representative list of them.
3. Identification of the material you say is infringing, with enough detail for us to find it — a link, a page address, a timestamp.
4. Your contact details: address, telephone number, and email address.
5. A statement that you have a good-faith belief that the use is not authorised by the copyright owner, its agent, or the law.
6. A statement that the information in the notice is accurate, and — under penalty of perjury — that you are the copyright owner or are authorised to act on the owner's behalf.

Send it through the route in section 3, or to the electronic mail address published in the Copyright and Takedown Policy — or, once the postal details there are recorded, by post. When we receive an effective notice we remove or disable the material and tell the person who posted it; section 4 says what we forward to them and what we do not.

A false notice has consequences. Under 17 U.S.C. §512(f), anyone who knowingly makes a material misrepresentation that material is infringing can be liable for the damages and costs it causes. Do not use this process to remove something you simply dislike.

Repeat infringement. Infringing rights you do not hold breaches section 6 of the Terms of Service, and section 10 of those Terms lets us terminate an account for a breach of them. We use that power, in appropriate circumstances, against people who repeatedly infringe or who repeatedly use another person's image, likeness, name or voice without authorisation.

7. Counter-notice

If your material was removed because of a copyright notice and you believe that was a mistake or a misidentification, you can send a counter-notice by the same route. Under 17 U.S.C. §512(g)(3) it must contain all four of the following, or it is not effective:

1. Your signature, physical or electronic — typing your full name at the end of an email is enough for an electronic signature.
2. Identification of the material that was removed, and the address it appeared at before it was removed or disabled.
3. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of a mistake or a misidentification.
4. Your name, address and telephone number; a statement that you consent to the jurisdiction of the Federal District Court for the judicial district your address is in — or, if your address is outside the United States, of any judicial district in which we may be found — and a statement that you will accept service of process from the person who sent the original notice, or from that person's agent.

A counter-notice is passed on in full, and sending one is how you ask us to. By sending a counter-notice you ask us to pass it on to the person who sent the original notice, name, address and telephone number included; do not send one unless you are content for that to happen. That request is the “unless you ask us to” in section 4: we give an effective counter-notice — with the name, address and telephone number the law requires it to contain — to the person who sent the original notice, and there is no version of the process that keeps those details back. The material may then be restored unless they tell us they have gone to court, on the timetable the law sets.

8. Trademarks

For a mark, tell us the mark, where it is registered if it is registered, the goods or services it covers, where on Yellcano it is being used, and why that use is confusing or unauthorised. Include the same relationship and contact details as any other report. Trademark reports do not go through the copyright process above; we look at them individually.

9. What we cannot do

• We cannot remove content from another service. If a clip of a Yellcano stream is on a video platform, on social media, or in someone's archive, that platform's own report process is the route.
• We cannot settle a dispute between two people about who owns something. Where a claim is genuinely contested, we act on the process above and leave the underlying question to the parties.
• We cannot give you legal advice, and nothing on this page is legal advice. It describes what we do with a report and what the copyright process requires; it is not a substitute for a lawyer.
• We cannot un-broadcast something. See the limits in section 4.

10. Our details

Reports and messages — the contact form at yellcano.com/contact. It reaches us for every kind of report on this page, including a formal copyright notice.

Related pages: the Terms of Service, the Privacy Policy, the Copyright and Takedown Policy, and the acceptable-use rules.