The form is here: interact.yellcano.com/contact. Pick a category, say what happened, and leave an email address if you would like an answer. You do not have to leave one.
If someone is in immediate danger, contact your local emergency services first. We are not an emergency service and we cannot act at that speed.
1. The form
We do not publish a general support mailbox. A published address is scraped within hours, nothing bounds what arrives at it, and a message sent to it lands wherever a forwarding rule happens to point — which is one configuration change away from going somewhere nobody intended. A form has none of those properties, so a form is what we run. The few named addresses we do publish are the ones a law or a platform policy asks for by name, and each is listed on the page that needs it.
It asks for four things: a category, a subject, your message, and — optionally — an email address to reply to. There is a quick automated check that you are a person, and a limit on how many messages one place can send in an hour. Attachments are not accepted.
You do not need an account, and the form works whether or not you have ever used Yellcano.
2. What to write
Three things make a message answerable on the first reply instead of the third.
- Where it is. The address of the creator page, the overlay, or the stream, and roughly when, if it only appears while a stream is running. If you have a receipt reference from a Yellcano page, quote it.
- What is wrong, in a sentence or two. What specifically should happen — a single image taken down, a caption changed, a payment looked at, a copy of your data.
- Who you are in relation to it. The person in the photograph, the owner of the work, someone authorised to act for either, or a bystander. This decides which rules we apply, so say it plainly.
Do not send the material itself unless we ask for it, and never send an intimate image. A link and a description are enough for us to find it. The form takes no attachments, for exactly that reason.
3. What happens to what you send
Your message is stored so a person can read it and answer it, and it is deleted after 180 days. Nothing you write is shown back to you, published, or sent on to a creator.
If you leave an email address it is used to reply to you and for nothing else. If you do not, we simply cannot answer; the message is still read.
We keep a one-way signal about the network your message came from, so we can tell whether the limits on the form are set right. It is not your address and it cannot be turned back into one. The Privacy Policy covers the rest.
You can ask us to delete a message you sent. Use the form, pick Privacy or my data, and write from the same address you left on the message.
4. Routes of their own
A security vulnerability. Our disclosure policy, the address, and our safe harbour commitment are published at /.well-known/security.txt. The form’s A security problem category reaches us as well, so a researcher who finds the form first is not turned away and told to read a different document.
Reporting content. Report content is the longer page: what you can report, what a formal copyright notice has to contain, what a counter-notice is, and what happens after one. The form is where a report is sent.
Reporting a particular voice or clip. Every voice listing and every clip carries a “Report” link of its own. It opens this same form with Report a voice or clip already chosen and the item already identified, so you do not have to describe which one you mean and we do not have to go and find it. Use it in preference to the general category whenever the thing you are reporting has one.
Anything a lawyer would send. A demand, a subpoena, a preservation request, or a question about our policies: pick Legal. It is a category and not a published address, for the reason at the top of this page — a published mailbox is scraped within hours and lands wherever a forwarding rule happens to point. The one exception is the designated-agent address for copyright notices, which a statute asks us to publish by name and which the Copyright and Takedown Policy carries.
5. What we cannot do
- We cannot answer instantly. A person reads these; there is no bot answering on our side, so a reply takes as long as it takes.
- We cannot remove content from another service. If a clip of a Yellcano stream is on a video platform, on social media, or in someone’s archive, that platform’s own report process is the route.
- We cannot give you legal advice, and nothing on this page is legal advice.
- We cannot look a message up by anything but its reference. The form gives you one when it accepts your message. Quote that if you write again about the same thing.
Related pages: the Terms of Service, the Privacy Policy, and Report content.